heybaji Terms and Conditions

1. General Provisions

These terms and conditions ("Terms") are a legally binding document that applies to the use of the heybaji platform and all services under it. These Terms are intended for users in Bangladesh, and heybaji reserves the right to change them at any time.

Accessing this platform or using any of its services means you have fully read, understood, and agreed to these Terms. If you do not agree with any part of these Terms, please refrain from using this platform.

heybaji may amend or update these Terms at any time. Continued use of the platform after any change will be considered acceptance of the revised Terms. Users are advised to review this page regularly.

2. Eligibility and Age Requirement

To create an account on the heybaji platform and use any of its services, users must meet the following eligibility requirements:

• The user must be at least 21 years old. Use of this platform by minors is strictly prohibited.
• The user must be legally capable of entering into a binding contract.
• All information provided during account registration must be completely accurate and truthful.
• A person may only create one account. Creating multiple accounts is strictly prohibited.
• The user must conduct all betting or casino activity in their own name and with their own funds — not on behalf of anyone else.

For age verification, heybaji may request a national identity card or other official documents at any time. Failure to provide documents may result in temporary suspension or permanent closure of the account.

3. Account Registration and Security

3.1 Registration Process

When creating an account, the user must provide their correct name, mobile number, and other required information. If false information is provided, heybaji reserves the right to close the account and forfeit any deposited funds.

3.2 Account Security

You are solely responsible for keeping your account password and login details completely confidential. Do not share your account information with anyone else. If you suspect unauthorised access to your account, contact customer support immediately. You are responsible for all activity carried out through your account.

3.3 Account Verification

heybaji may verify identity via OTP or other methods when needed. Some services may be limited until the verification process is complete.

4. Financial Transactions and Payments

4.1 Deposit

The minimum deposit amount on the heybaji platform is ৳300. Deposit methods currently available include bKash, Nagad, Rocket, and bank transfer (Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other major commercial banks). Deposited funds must come from the user's own account.

4.2 Withdrawal

The minimum withdrawal amount is ৳500. Withdrawal processing generally takes 30 minutes to 3 hours. Withdrawals can be made via bKash, Nagad, Rocket, and bank transfer. Sufficient balance must be available in the account before a withdrawal request is processed.

4.3 Financial Security

All financial transactions are secured by SSL encryption. In cases of suspicious transactions, heybaji reserves the right to hold payments pending verification. Our Privacy Policy explains in detail how users' financial and personal information is stored and processed.

5. Bonuses and Promotional Offers

5.1 Welcome Bonus

The heybaji welcome bonus is a 150% bonus on the first deposit, up to ৳10,000. The wagering requirement for this bonus is 25 times the bonus amount — meaning you must wager 25 times the bonus amount before it can be withdrawn.

For example: depositing ৳1,000 adds ৳1,500 in bonus, making the balance ৳2,500. To withdraw the bonus, you must wager ৳1,500 × 25 = ৳37,500.

5.2 Bonus Usage Terms

• Wagering must be completed within the specified time limit after the bonus is credited.
• Bonus balance cannot be withdrawn directly.
• Bonus wagering may not apply equally across all games.
• If bonus abuse or irregular betting patterns are detected, the bonus may be cancelled.
• The same person may not claim the same offer more than once.

5.3 VIP Cashback

Weekly cashback is provided under the heybaji VIP programme. Cashback is a set percentage of the week's net losses (total losses minus total winnings). By VIP tier: Bronze — up to 0.2%, Silver — up to 0.4%, Gold — up to 0.6%, Platinum — up to 0.8%, Diamond — up to 1.0% weekly cashback.

Example: A Gold tier member with ৳20,000 in net losses for the week will receive ৳20,000 × 0.6% = ৳120 cashback.

6. Betting and Gaming Rules

6.1 General Betting Rules

All betting and gaming activity on the heybaji platform must be conducted fairly and for personal entertainment. Any form of cheating, software assistance, bot usage, or other unfair methods is strictly prohibited.

6.2 Sports Betting

In sports betting, all bets placed before the designated market closes will be considered valid. If a match is cancelled or suspended, the decision of heybaji will be final. All risk from odds changes lies with the user.

6.3 Casino Games

Casino games are operated by a certified Random Number Generator (RNG). Results for slots, live casino, baccarat, roulette, and other games are fully automated and cannot be altered. If a connection is lost during a game, the result will be saved and can be viewed upon reconnection.

6.4 Bet Cancellation and Correction

A confirmed bet generally cannot be cancelled. However, heybaji reserves the right to cancel bets due to technical errors or system issues.

7. Prohibited Activities

The following activities are strictly prohibited on the heybaji platform:

1. Using the platform for money laundering or concealing the source of illegal funds.
2. Attempting to gain unauthorised access to another user's account.
3. Using bots, automated software, or artificial intelligence to gain a betting advantage.
4. Abusing bonuses or offers by opening multiple accounts.
5. Exploiting platform errors or bugs.
6. Coordinating with other users to gain an unfair advantage (collusion).
7. Communicating with customer support or other users using threats, harassment, or offensive language.
8. Attempting chargeback fraud on the platform.

Involvement in any of the above prohibited activities may result in permanent account closure and forfeiture of balance. The right to take legal action is also reserved where necessary.

8. Responsible Gaming

heybaji believes gaming is a form of entertainment, and we are committed to ensuring it does not cause harm to any user. Our Responsible Gaming Guide explains in detail how to manage your betting habits and seek help if needed.

• Users can set deposit limits on their own accounts.
• Temporary or permanent self-exclusion is available if needed.
• Gaming should never be done with borrowed money or funds needed for living expenses.
• If you feel your gambling habits are getting out of control, contact customer support immediately.

9. Privacy and Data Protection

The methods by which users' personal and financial information is collected, stored, and used are described in heybaji's separate Privacy Policy. These Terms are linked to that policy, and both apply together.

heybaji does not sell or share user information with third parties. However, information may be provided to relevant authorities when legally required. All data is protected through SSL encryption.

10. Account Closure and Termination

10.1 Closure at the User's Request

Any user may contact customer support at any time to request closure of their account. The opportunity to withdraw any outstanding balance will be provided before the account is closed.

10.2 Closure at heybaji's Initiative

heybaji reserves the right to close an account at any time for the following reasons:

• Violation of these Terms.
• Providing false or fraudulent information.
• Participation in prohibited activities.
• Extended account inactivity (as per applicable policy).
• As required to comply with legal or regulatory directives.

11. Limitation of Liability

heybaji will not be liable for any direct or indirect loss arising from use of the platform. This includes:

• Financial losses from betting or gaming.
• Issues caused by internet connection loss.
• Third-party software or technical problems.
• Force majeure or circumstances beyond our control.

However, 24/7 support is available via live chat and email for any complaints or questions related to customer service, in both Bengali and English.

12. Dispute Resolution and Contact

In the event of any dispute or complaint, an attempt must first be made to resolve it directly through customer support. heybaji will investigate the complaint upon receipt and communicate its decision. The decision of the authority will be considered final and binding.

You can contact our support team 24/7 for any questions or issues. For answers to common questions, visit our FAQ page for detailed information.

Support contact details:
Email: [email protected]
Live Chat: Available 24/7

13. Changes to Terms

heybaji reserves the right to change, amend, or update these terms and conditions at any time. In the case of any significant change, an attempt will be made to notify users via email or platform notification.

Continued use of the platform after any changes will be taken as full acceptance of the revised Terms. Users are therefore advised to review this page regularly.