heybaji Privacy Policy

This privacy policy applies to all services, websites, and mobile applications of the heybaji platform. When you open an account, make a deposit, play, or use any service through heybaji, you automatically agree to the terms of this policy.

heybaji places the highest importance on protecting the privacy of users in Bangladesh. Reading this document alongside the Terms and Conditions will give you a complete understanding of our services.

This policy applies to all users located in Bangladesh. Please read this entire document carefully before registering with heybaji.

heybaji collects various types of personal information. The information collected falls mainly into two categories:

2.1 Information Provided Directly

This information is collected when you perform the following actions yourself:

• Name, date of birth, mobile number, and email address filled in on the registration form
• Information related to national ID card or passport submitted for identity verification
• Payment method details — such as bKash, Nagad, or Rocket account numbers
• Information provided when contacting support via live chat or email
• Account preferences, language selection, and other settings

2.2 Automatically Collected Information

Some information is collected automatically while you use the platform:

• Device type, operating system, and browser version
• IP address and approximate geographic location
• Session duration, pages visited, and click patterns
• Gaming history, bet amounts, and transaction logs
• Data collected through cookies and similar tracking technologies

heybaji collects information through the following methods:

3.1 Registration and Verification Process

You provide information directly when creating an account. ID documents may be required to confirm adulthood and verify identity. This verification process is essential for the security of all users.

3.2 Transaction Processing

Payment method details are collected during deposits and withdrawals. Every transaction record made via bKash, Nagad, Rocket, or bank transfer is stored securely.

3.3 Support Communication

When you contact 24/7 live chat or email support, records of those conversations may be retained to improve service quality.

3.4 Technical Collection

While using the website or app, information is collected automatically through server logs, cookies, and analytics tools.

heybaji uses collected information only for specific and legitimate purposes. Those purposes are described in detail below:

4.1 Account Management and Service Delivery

Information is used to create and manage your account, process transactions, and ensure services are delivered according to your needs. This includes your payment history, bonus eligibility verification, and VIP status tracking.

4.2 Identity Verification and Security

Information is verified to prevent fraud, money laundering, and unauthorized access. This keeps the accounts and funds of all users secure.

4.3 Customer Support

The support team may use your account information to answer your questions and resolve your issues. This ensures service is available in both Bengali and English.

4.4 Responsible Gaming Management

Your gaming behavior is monitored to identify potentially problematic patterns. This information is also used to apply limits and self-exclusion features related to responsible gaming.

4.5 Service Improvement and Analysis

Information is used to analyze user experience, improve site performance, and add new features.

4.6 Communication and Notifications

Your contact information is used to inform you of important account updates, security alerts, and relevant promotional information.

heybaji does not sell your personal information or transfer it to third parties without authorization. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Necessary information may be shared with trusted third parties for payment processing (bKash, Nagad, Rocket, bank transfer), technical support, and fraud detection services. These partners are bound by strict confidentiality agreements.

5.2 Game Providers

Game providers such as Pragmatic Play, Evolution, JILI, PG Soft, or Spribe may receive the minimum information required to operate games. This is necessary to ensure fair gameplay.

5.3 Legal Requirements

Disclosure of information may be legally required under applicable laws of Bangladesh or valid instructions from competent authorities. heybaji is committed to meeting these obligations.

5.4 Corporate Restructuring

In the event of a business merger or acquisition, user information may be transferred to the new entity, but the terms of this policy will continue to apply.

heybaji uses cookies and similar technologies to operate the website and app. The different types of cookies are described below:

6.1 Essential Cookies

These cookies are essential for keeping your session active, maintaining your logged-in state, and ensuring security. Disabling them will affect the core functionality of the site.

6.2 Functional Cookies

These cookies are used to remember your language preference, display settings, and other personalized choices.

6.3 Analytics Cookies

Analytics cookies are used to understand which parts of the site are used most and where improvements are needed. This information helps improve the overall user experience.

6.4 Cookie Control

You can manage cookies through your browser settings. However, disabling essential cookies may cause the site to not function properly.

heybaji follows industry-standard technical and administrative measures to protect your information:

7.1 Encryption Technology

All data in transit is secured through SSL/TLS encryption. Sensitive information — particularly payment details — remains encrypted when stored as well.

7.2 Access Control

heybaji staff can only access user information to the extent required by their own responsibilities. Strict role-based access controls are in place.

7.3 Security Monitoring

Systems are continuously monitored and there are mechanisms in place to automatically detect suspicious activity. Regular security audits are also conducted.

7.4 Data Breach Notification

If a data breach occurs, affected users will be notified as quickly as possible in accordance with applicable law.

heybaji retains your information only for as long as necessary:

• Core registration information is retained for as long as the account remains active.
• Even after an account is closed, certain information may be kept for a defined period to meet legal and regulatory requirements.
• Transaction records are retained in accordance with financial regulation requirements.
• Customer support communication records are kept for a defined period to maintain service quality.
• Marketing preference information is updated as your preferences change.

Once the defined retention period has passed, personal information is securely deleted or anonymized.

As a heybaji user, you have certain important rights regarding your own information:

9.1 Right to Access Information

You may ask heybaji what information is stored about you. This request can be made through support channels.

9.2 Right to Correct Information

If there is any inaccuracy or incompleteness in your information, you may request a correction. Keeping information accurate is important for both parties.

9.3 Right to Delete Information

In certain circumstances — particularly when closing your account — you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.

9.4 Right to Opt Out of Marketing Communications

If you do not want promotional communications, you may opt out at any time. This can be done through account settings or support.

9.5 How to Exercise Your Rights

To exercise any of the rights described above, contact heybaji's 24/7 live chat or email support. We will respond to your request as quickly as possible. Detailed information is available on the FAQ page for general queries.

heybaji strictly does not provide services to anyone under the age of 21. All gaming activities, including casino and sports betting, are for persons aged 21+ only.

Age is verified at the time of registration and additional documents may be requested in cases of doubt. No minor's information is knowingly collected. If it becomes known that a minor's information has been collected by mistake, it will be deleted immediately and the relevant account will be closed.

heybaji may change or update this Privacy Policy when needed. In case of changes, the following steps will be followed:

• The updated policy will be published on this page and the date will be changed.
• For important changes, registered users will be notified by email or through a platform notification.
• Continuing to use the site after an update will be considered as acceptance of the new policy.
• If any change is unacceptable to you, please contact support before closing your account.

It is recommended to review this page regularly to stay aware of the latest policy content.